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Blackboard FAQ

 

 


Blackboard FAQ - Username and Password Issues


 


BB Related
FAQs
 

  * Feel free to contact the Help Desk with any problems or questions you might have.
On-Campus: x7777
Off-Campus: 362-6538

 
Initial Passwords
How can I change my password
How can I get a new password if I forgot my password?
What is my Blackboard username?

Initial Passwords

Passwords for new students/faculty set to the user's 3 initials followed by the last 4 digits of the user's social security number.  If a middle initial was not available, we used 2 initials, the first and last.

Changing your password

You may change your password at any time while you are logged into Blackboard by clicking on the My Institution tab.  Click on the option Personal Information; Change Password and then enter the new password.

Forgotten Passwords

Even if you do not know your password, you can still change your password.  Go to the main Blackboard page (http://bb.hollins.edu) and click on Login.  On the login (Welcome) page, click on the link 'Forgot your password?  Enter your first name, your last name and either your blackboard username or your email address. If you enter valid information, you will receive the following message

Receipt: Success
A message has been sent to the e-mail address registered for user username. The message contains instructions on how to change your password. If this is not a valid e-mail address, you will not be able to change your password.

Blackboard will send you a mail message that has a link in it.  Cut the link from the mail message and paste the link into your browser and press enter.  A page will appear that contains a dialog box for entering a new password.  (Note:  if you double click on the link in the email message, you may be sent to the page which asks you for your account information again rather than the page which allows you to reset your password.  To avoid this, cut and paste the link). 

Usernames

Your blackboard username is the same as your network username. This is usually your last name followed by your first and middle initial.  If this doesn't work, call Ellen Witt (x6020) to find out your username.  (Some groups were set up with a different standard - they should have received information about their username and password via email).

 
 
Getting Started with Blackboard

Browser Setup

Username & Password FAQ

Discussion Board FAQ

Instructor FAQ

BB Troubleshooting and Error Messages 

 

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