Helpdesk


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Computer Help Desk

Computing & Technology

Computer Help Desk Hours

Sunday : 3:00 pm - 10:00 pm

Monday-Thursday : 8:30 am - 10:00 pm

Friday : 8:30 am - 4:30 pm

The Helpdesk is located in Dana 242

If you have any questions please call us at x7777 (from campus). From off campus, dial 362-6538
You may also submit requests for help by email: helpdesk@hollins.edu

Banner Support Line Hours

Monday through Friday 8:30 - 4:30 p.m.
362-6320

Blackboard Support

Direct questions about Blackboard via phone or email to Ellen Witt at 540-362-6020 (ewitt@hollins.edu)

New Altiris Helpdesk Software

Hollins is now using Altiris Helpdesk software. Altiris Helpdesk allows users to create their own tickets online and to track the progress of their tickets through the system.

How to use the new helpdesk online program

Enter the address http://www1.hollins.edu/helpdesk.htm into your browser
or
Login to My.Hollins.edu and click on Helpdesk under Quicklinks on the My.Hollins tab.

Users Now Have 3 Ways to Get Support

Call the helpdesk
Send an email request for help
Create your own ticket online with Altiris Helpdesk

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