HOLLINS Information Technology

Computer Information for New and Returning Students

Getting Ready for Campus:

This section is meant to provide a quick resource to some of the steps you might want to perform before arriving on campus in the fall. For more details on some of these items, please see the sections below.

All student computers will require the Cisco Clean Access Agent to connect to the Hollins network. Get a headstart by installing the program before you arrive on campus:

CCAA for Windows (XP or later)

CCAA for Mac (OSX 10.6 or later)

In addition to the Cisco Clean Access Agent, all Windows-based PCs will require anti-virus software to connect to the Hollins network. Please make sure you have a current, active anti-virus program installed on your PC before coming to campus. Here are links to two very popular and free anti-virus programs that meet our requirements:

Avast! Free Anti-Virus

AVG Free Anti-Virus

Computer Requirements:

While all students are welcome to bring either a PC or a Mac, there are some requirements that must be met before a computer can be registered and used on the Hollins Network.

Please note: Many new mobile devices or small laptops such as netbooks, iPads, or other tablets do not run full versions of the operating sytem. While it will be possible to have very basic internet connectivity with these devices, they will not provide full access to all Hollins network resources and are NOT recommended as a student's primary computer. Also, in most cases the Help Desk will not provide any support for devices other than laptop and desktop computers.

Operating System:

Hollins recommends Windows 7 or 8 on all PCs coming to campus.
All PCs on campus must have one of the following operating systems installed:

Microsoft Windows XP
Microsoft Windows Vista
Microsoft Windows 7
Microsoft Windows 8

All Apple computers on campus must have the following operating system installed:
Apple OSX Snow Leopard v10.6 or later

Additional Software:
While Microsoft Office is avaialble for students to use on all public Hollins computers, many students will want to have access to Office on their own personal computers. Microsoft Office and some other frequently used programs are available through our partner JourneyEd at:


Anti-Virus Requirements:

All PC computers are required to have anti-virus software installed to be able to connect to our Hollins network. Hollins University uses Microsoft System Center Endpoint Protection to protect all of its public, faculty and staff machines.

Students can use either of the following free anti-virus programs:
Avast! Free Anti-Virus
AVG Free Anti-Virus

These work well and are compatible with our network. Anti-virus programs like Norton, Microsoft Security Essentials, and others will also work on our network.

While it is not a requirement to access the network, Hollins also very strongly encourages all students to install an anti-spyware application as well. There are many free versions of these products available, but Hollins' top recommendations are:

Malwarebytes Anti-Malware
Spybot: Search & Destroy
Super Anti-Spyware

It is not necessary to install each of these applications in addition to your anti-virus software, in many cases just one will be sufficient.

There is currently no anti-virus software requirement for Macs.

Cisco NAC Agent:

Hollins University uses a Cisco NAC (Network Admission Control) to ensure all users on our network are in compliance with our computer requirements. This is an essential step in keeping our computer users safe from the constant threat of malware. In order to connect to our network, all student PCs and Macs must install the Cisco Clean Access Agent. Each time a student connects to the network the CAA will ask for the student's Hollins username and password. The first time a student connects their computer to our network it will prompt them to install the CAA.

CCAA for Windows (XP or later)

CCAA for Mac (OSX 10.6 or later)

Purchasing a computer:

Hollins has teamed up with both Dell and Apple to provide students with a great educational discount on new computers! You can access the two promotional sites from the links below:

Using Your Computer on Campus

This is a link to the student orientation information. This packet contains all the information you'll need to get your computer up and running on the Hollins network!

Student Orientation Packet

Non-computer Electronics on the Network

We realize that there are many devices students use to access the internet besides just their computers.

The following types of devices are allowed:
Gaming devices, such as an Xbox 360, Wii or Playstation 3
Apple devices such as the iPad, iPhone or iPod touch

Please note that while these devices are allowed, our network security requires that the student provide the Help Desk with the product's MAC address. Please consult your device's owner's manual if you need help finding the MAC address.

Click Here to Register Your Network Device

Convenient IT Links

HIS (Hollins Information System)
Student Orientation Packet

Academic Computing

Computer Lab Schedules
Wyndham Robertson Library
Media Services

Support Services and Training Information

HU Help Desk
Training Information


Directory of Personnel
About Us
Computer Use Policy